Salon Policies

Please arrive at your appointment with minimal to no jewelry. (earrings, necklaces, etc.) & please refrain from wearing hoodies.

Please arrive with no more than 2-day unwashed hair, a little dirty is ok! But excessive product buildup like root spray, hair spray, or oil may prevent color from taking properly! 

For best results, clarify your hair 24 hours prior to your color appointment.

If you were in chlorine at anytime please contact us prior to your appointment so we can guide you in the best way to remove it. If you come to your appointment and there is chlorine buildup in your hair, you are at risk of irreversible damage & severe breakage, therefore your appointment will be cancelled and you will be responsible for 100% of your scheduled service total.

A deposit is required at the time of booking to secure your appointment. Deposits are non-refundable and may be transferred one time only when an appointment is rescheduled at least 2 days in advance. Your deposit will be applied toward the total cost of your scheduled service.  Appointments rescheduled with less than 2 days’ notice will forfeit the original deposit, and a new deposit will be required to secure a future appointment. 

Same-day cancellations are subject to a cancellation fee, which will be due at your next scheduled appointment. Because appointment times are reserved exclusively for each client, we kindly ask that you provide as much notice as possible if you need to cancel or make a change to your appointment.

 If you arrive more than 15 minutes late, your appointment may need to be adjusted or canceled depending on the time remaining and the service scheduled. If your appointment is adjusted or canceled due to a late arrival, you will still be responsible for 100% of the original service total.  We truly value your time and appreciate your understanding and consideration.

We are not responsible for any damage or loss of your personal belongings.

Any photos taken during your appointments may be used on social media, 

e-mails, and any promotional products for Ampersand Atelier LLC.

While your happiness our my ultimate goal, please understand that under no circumstances will refunds be offered. If you are unhappy with anything for any reason please bring it to our attention within a week of your service so we can make it right for you.

Thank you for your understanding & cooperation of our policies, they are put in place to ensure we can continue providing excellence in our services for you.

Updated 09/15/26